At Dream EV, we strive to ensure our customers are completely satisfied with their purchases. However, if you need to cancel an order or request a refund, please review our policy below.
Orders can be canceled within 24 hours of placement if they have not been processed or shipped.
To cancel your order, please contact our support team immediately at [support@dreamev.com] with your order details.
Once the order has been processed or dispatched, cancellation requests will not be accepted.
Refunds are applicable only for:
Damaged or defective products upon delivery.
Wrong product delivered (different from the item ordered).
Non-availability of stock post-payment.
To request a refund, please contact us within 3 days of receiving the product with clear photos/videos as proof of the issue.
Once your refund request is approved, the amount will be refunded to your original payment method within 7-10 business days.
Products damaged due to misuse, improper installation, or wear & tear.
Customized or special-order items.
Electrical or electronic spare parts once installed or used.
Return & Replacement
If eligible, we may offer a replacement instead of a refund based on stock availability.
Return shipping costs for approved returns will be covered by Dream EV.
For any refund or cancellation queries, reach out to:
Email: support@dreamev.com
Phone: +91-9231115642
Dream EV reserves the right to modify this policy at any time without prior notice.
